With online dealings of businesses gaining more and more popularity, numbers of live chat tools have also been constantly increasing and catching the attention of businesses. If you own a business with a website then you must be well aware of the importance of such tools.
Gone are the days when you had no control over your online traffic. Now with such software, you can not only check the visitors but can also communicate with them immediately for clearing all of their confusions. The customers also feel more comfortable in using the live chat option rather than calling or using any other painstaking ways of communication.
These tools are not only faster but also mobile friendly, that let the customers and visitors use them on a go and anytime they want. Now that’s the convenience that we lacked a decade or so back. Businesses and website owners use customized and innovative features in their chat options and they can cater multiple chats at a time through these software.
One such software is PureChat, which we are going to review in this article. And after you are done reading it, you will have all the knowledge about this tool that whether it is good or bad and if you should invest in it or not? So, let’s find out.
Table Of Contents
01. What Is Pure Chat?
02. Pure Chat – An Introduction
03. The Pricing
04. Is Pure Chat Better Than Other Similar Tools?
05. Is It Simple To Use?
06. Pros Of Pure Chat
07. Cons Of Pure Chat
08. What Users Are Saying About Pure Chat?
09. Is It Popular?
10. The Final Word
What Is Pure Chat?
PureChat is basically live chat software that lets you track your website visitors and helps you in generating more leads. You can see everyone that is visiting your website and can instantly talk to multiple visitors and customers simultaneously.
With this software, you do not need to wait for customers’ calls to answer their queries or to write long responses in return of their emails. So, this software makes communication part easier for both customers and the businesses. You can chat with your customers whenever and wherever you want by using PureChat’s android and iOS apps.
Pure Chat – An Introduction
PureChat is a live chat tool that is specifically designed for small to middle sized businesses for easy communication with their visitors and customers through a live chat option on their websites. There are a number of platforms this software can be integrated with that include Joomla, WordPress, Shopify, and Squarespace.
While keeping a striking balance between being easy to use and efficient, this tool strictly puts all the focus on live chat only. The software allows a number of personalization options for its customers to make sure that the chat interface completely matches and looks compatible with the company’s website.
PureChat offers a number of various and useful features which we are going to describe in detail below, so keep reading.
PureChat offers four different pricing plans and a free trial plan. The four different plans are Solo, Business, Growth and Enterprise Plans.
Free plan offers 1 operator, 15 chats per month, 3-day chat history along with mobile Apps.
Solo plan targets small sized businesses. It costs $12 per month and if paid annually altogether then it would cut down to $10 per month. This package includes:
- 1 user
- Unlimited chats
- 1 website
- Chat history for 30 days
- Native iOS& android apps
- And integrations
Business plan targets growing businesses and costs $60 per month if paid monthly and $50 per month if paid annually. This package includes:
- 5 users
- Unlimited chats
- 3 websites
- Visitor tracking
- Chat history for 90 days
- Native iOS& android apps
This plan is ideal for large teams and comparatively a little bigger set ups. It costs $120per month if paid monthly and $100 per month if paid annually. This plan includes:
- 10 users
- Unlimited chats
- 5 websites
- Visitor tracking
- Unlimited chat history
- Native iOS& android apps
- Remove branding
Enterprise plan is specifically for premium level services and support. This plan costs $240 per month if paid monthly and $200 per month if paid annually. This plan includes:
- 15 users.
- Unlimited chats.
- Unlimited websites.
- Visitor tracking.
- Unlimited chat history.
- Native iOS& android apps.
- Remove branding.
- Setup & customization.
- Web-Based training session.
- Priority Support.
Is Pure Chat Better Than Other Similar Tools?
PureChat with all its intuition and simplicity is not just effective but quite easy to use as well from the stance of both client and operator. It may not be the best one in the market but it is definitely a top competitor with its own uniqueness and usability, that make it superior to a lot many out there.
One of the most distinctive qualities is the customization of the chat box as per the agent’s requirements. Then, another thing that is really praiseworthy the availability of their android and iOS apps that gives you and your clients the freedom to access it any time of the day without any of you having to stick to your desks.
One more thing that makes PureChat worth your attention is the option for keeping your chat history for reviewing it later on in case you are in hurry or can’t look into any matter right away. This helps in identification of the possible opportunities or any problems and concerns that are needed to be addressed.
Is It Simple To Use?
To say that PureChat is simple to use would be an understatement because it is next-level simple and easy to use. Since it has all of its focus on live chat only so it merely offers the features relative to it and lets you chat with your visitors in real time no matter where you are.
With PureChat, you can easily check the total number of visitors on your website, total visits, and history of their activity and on basis of all that information you can identify the most promising leads and can start communicating with them.
You can also maintain the record of all the conversations with every client for future references and you can review them, email them or download them. These records provide a comprehensive picture of chat details including a total number of chats and their durations, response times, and ratings.
The software also emails you the report on previous day’s chat activity without having you to log in. You can even transform your chat box into email form to receive offline messages to be answered next morning.
Now let us break down the features of PureChatfor you to have a quick look.
You can automate your chat box to pop up every few seconds for connecting to your customers.
You can see detailed reports on conversations, response timings, average chat durations and a lot more.
Hosted Chat Boxes
If you don’t have a website, you can use PureChat’s hosted pages for a stand-alone chat box.
You can add users, give them specific privileges and manage a whole team.
You can track your website visitors in real-time and can start conversing with them.
You can auto-fill your answer sheets for replying to common queries.
Windows, Android, iPhone/iPad, Linux, Mac, web-based
Pros Of Pure Chat
Well, you would be delighted to see the number of pros offered by PureChat, because the figure is quite high.
- Extremely easy to set up.
- One of the most affordable solutions in the market with excellent and premium level services.
- You can easily track the origin and details of the person chatting with you.
- You can check who is viewing which exact page on your website.
- The software has a very simple and user-friendly
- You can easily block any IP address that you want.
- You can monitor your team members’ chat as well without letting customers get a hint of it.
- The customer service provided by PureChat is exceptional and all of your issues don’t take more than an hour to be resolved.
- You even have the liberty to talk to clients in private through personal chat widget.
- The customization of the chat box helps in making it more attractive for the clients and hence ends up getting more attention.
- PureChat easily integrates with all the famous web-based content management services like Etsy, Facebook, and Joomla.
- PureChat lets you save live chat transcripts for identifying top performers and for working on future prospects.
- You can also use PureChat with Zapier which offers a number of uses to increase the efficiency of the tool.
Cons Of Pure Chat
- It may take a lot of your time to do deeper customization and thorough integration. So, you might just have to hire someone to do that for you because it is a time-consuming task.
- The platform has a few bugs due to which your chats might not open sometimes or the whole software may work slowly, so this needs to be corrected.
Other than these petty concerns, we didn’t find any major problem with the software so it’s still very much on our positive side.
What Users Are Saying About Pure Chat?
As we came across the reviews from the users, we found out most of them to be in favor of the software. Customers find PureChat to be very useful and simple. They deem it to be the ultimate solution for the live chat that is convenient for both the companies and their website visitors.
Users believe PureChat has made communication easier and instant for businesses and clients, especially with its mobile apps. And this also results in saving a lot of time of both the parties and cut down the communication time to half or even lesser. Not only this, but it also helps in creating a more personal and fun chat experience for your customers, which keeps bringing them back.
Another thing that users especially admired is that it makes your job stress-free by the features that it has to offer like the location tracking, web page tracking etc. With all that information instantly available, the users stress that they can provide a much better and organized customer service to their clients and can make the sales when the visitor is fresh.
Users also report having noticed a 50% increase in their website traffic as well as their whole performance which is totally brilliant. Users say that due to PureChat, it’s become easy for them to keep track of even months older visitors and to converse with them on the basis of previous chats.
Is It Popular?
Although the users’ reactions are quite a proof of the popularity of the tool but if we speak statistically then we are obviously going to need a proof for that. So, for that matter, we checked on various platforms and monitored the website’s traffic and other things and found out quite impressive results.
All over the blogs and websites, we found out the software’s rating to be 9/10 or 5/5 which means it is well taken by the users. According to SimilarWeb, the website of PureChat had 500k visitors in the month of November 2016.
And as per another website Alexa, PureChat is among the 37000 most visited websites in the world. So now, as per the stats, it is definitely proven that the software is pretty popular.
The Final Word
If you are a small to medium sized business owner and want a greater turnover at your company website, then we strongly recommend you to get PureChat for generating more and more leads. This software is not just easy to use but also very effective with the most needed and essential features available for overall growth of your business.
The software puts whole and sole attention on live chat so if you are not looking for more advanced options and just want to make your live chat more impressive and responsive for the clients, then just go for it without giving it a second thought.